Refund Policy

Effective Date: 2026-08-19

At ParkHappily, we strive to ensure a smooth and reliable parking experience. We understand that plans change, and this Refund Policy outlines how cancellations and refunds are handled.

1. Driver Cancellations

• Before the Grace Period: You may cancel your booking up to the start time (or within any grace period defined by the platform/Host) for a full refund to your original payment method.
• During the Booking: If you cancel after your booking has started, refunds are at the discretion of the Space Owner and the platform's active policies. Partial refunds may apply.
• No-Shows: If you fail to arrive for your booking without cancelling, you are not entitled to a refund.

2. Space Owner Cancellations

If a Space Owner cancels your booking or the space is unavailable upon your arrival (e.g., occupied by an unauthorized vehicle), you are entitled to a full 100% refund. Please contact support immediately with photographic evidence if possible.

3. Platform Faults

If you are unable to access your booked space due to a technical failure on the ParkHappily platform (e.g., ANPR failure, app outage), you will receive a full refund.

4. Processing Time

Approved refunds are processed immediately on our end but may take 5-10 business days to appear on your bank or credit card statement, depending on your financial institution.

5. Contacting Support

To request a refund or report an issue, please contact support@parkhappily.com with your Booking ID and details of the issue.